RENTAL TERMS AND CONDITIONS
Conditions and requirements to access the rental:
Both the Customer and any driver authorized to conduct the vehicle object of rental must comply the formalities of identification and qualification asked by the "Lessor".
Each driver engages not to give any false information about his full name, age, address, telephone number, e-mail address and the existence of the law requirements for the enable to drive.
To all the law effects, the Customer's domicile is the one indicated from him in the contract.
- The minimum age is 19 years;
- For drivers aged between 19 and 25, a supplement of € 15.00 per day (so-called Young Driver) is payable;
- In the event that the driver is aged 75 or over, a supplement of € 15.00 per day (so-called Senior Driver) is payable.
- Valid driving license, issued for at least 12 months;
- Payment of a deposit requested by the Lessor (according to the AG TRANSFERS rate table);
- For particular categories of vehicles, the Lessor could ask the possession of 2 credit cards.
- In case of use of a credit card owned by a person different from the driver, it is required a special authorization from the accountholder of the credit card, together with copy of its valid document of identity.
- Reservations are valid for a maximum of 1 (one) hour from the time indicated on the voucher, except in case of prior communication of possible delays from the Customer.
Conditions of use of the vehicle:
The Customer is obliged to keep with care and diligently conduct the vehicle (and all its accessories), respecting the destination and the characteristics of the vehicle itself, indicated in the vehicle registration and in compliance with all applicable laws, as well as:
- not to drive or use the vehicle upon payment for the transport of people or things, even by third parts;
- not to rent it or to make it rented, with or without driver;
- not to transport animals, substances or any other thing that, because of their condition or scent, could damage the vehicle and/or delay the chance to rent it (in case of special cleaning the Customer will be charged for an amount indicated in the AG TRANSFERS rate table or the maximum amount necessary);
- not to accomplish any reparation without the written authorization of the Lessor;
- to immediately inform the Lessor in case of breakdown or malfunction of the vehicle, interrupting the circulation of the vehicle itself, following the Lessor's indications about the possible substitution or drop off of the vehicle;
- to fill the tank in with the right fuel and, if required, to indicate the place and name of the interested gas station, in order to activate its possible responsibility, to ensure the maintenance of the vehicle where required in relation to the lubrificants levels, and, if necessary, taking care about the top up of them;
- not to use the vehicle for racing or speed tests, on not paved roads or anyway not suitable for the vehicle, for driving school lessons, to pull or push other vehicles without the explicit consensus of the Lessor, to circulate in forbidden areas, against the traffic laws or other rules and in general for any illegal purpose;
- not to drive the vehicle under the effects of drugs, narcotics, alcohol, toxic substances or any other substance that could reduce or adulterate the ability of understand and react;
- to guard the vehicle with the best diligence, to activate any security device existent, to avoid to leave in it any valuable object, and in general to do what it is necessary to guarantee the best safety for the vehicle owned by the Lessor;
- not to drive the vehicle outside the regional borders, except in case the Customer has the explicit written authorization by the Lessor. Infact in this case the "green card" (International certificate of insurance), given together with the documents of the car, doesn't give any authorization about that but it only completes the dossier of documents. In case of circulation in countries in which the Customer has committed not to bring the vehicle in, any extra insurance or deductible won't be valid anymore and the Customer will be totally charged for any cost the Lessor should face because of that;
Any illegal or not allowed use of the vehicle, referring to the contract or to the law, obliges the Customer to refund all the damage gathered, dividing the amount with any other driver if possible, and causes the invalidation of any deductible, presenting the Customer all his responsibilities and compensation. In case of violation of these dispositions, Lessor may retake possession of the vehicle at any time and in any way.
Pick up and drop off of the vehicle
At the beginning of the rental, the Customer commits to return the vehicle within the prescribed date and time indicated on the contract. In case the vehicle wasn't dropped off by the date agreed without the Lessor's authorization, the Customer gives from now to Lessor the permission to retake possession of vehicle at any time and in any way.
About the rental period, the term “day” defines a 24-hours period, with a tolerance of 59 minutes; passed this lapse of time the Customer will be charged for an extra day of rent.
In case the vehicle is not dropped off by the time and place indicated on the Contract, the Customer must pay a penalty equal to the standard rate for one day of rent (according to the AG TRANSFERS rate table) increased of the 50% for each day of delay until the drop off, except in case of damage or written authorization by the Lessor to continue the rental until the time limit indicated on the authorization itself; in absence of a new written authorization the penalty will be applied anyway.
In case the documents or the plate of the vehicle won't be returned, the Customer will be charged for a penalty equal to the standard rate of a day of rent (according to the AG TRANSFERS rate table) for each day required until the effective redoubling of them, together with the refund of the expenses and the additional damage.
Except for the amount due as compensation or any other extra indicated on the contract, the deposit given during the drafting of the contract will be given back on the basis of these procedures: in case of cash or charge card or debit card deposit, it will be given back after the complete check of the car and its washing up, within 7 working days. In case of foreign bank transfer, the fees will be paid by the Customer and it has a cost of € 10,00. In case of lock of the credit card, it will be unlocked within the next 48 hours after the drop off of the car.
The vehicle must be picked up and dropped off during the working time of the Company, open everyday from 8:00 a.m. to 10:00 p.m. . It is possible to pick the car up outside the working time of the Company, but only with reservation and by paying a DELIVERY SERVICE AFTER HOUR of € 42,00.
If the Customer drops the vehicle off outside the working time of the Company, he must observe the instructions given him by the Company, and he will be anyway responsible for the vehicle until the station will be open. The rental will be considered closed once the Company will be open and only after it takes responsibility of it, always considering extra charges in case of extra days, damage, theft or fines. The Customer anyway must verify that the Company takes responsibility of the vehicle he dropped off outside the working time of the Company.
In case the Company arranged with the Customer the pick up or the drop off of the vehicle in another place or station, the Customer will be responsible for it until the Company retakes possession of the car.
In case the keys of the vehicle won't be delivered, for any cause, even after the car had been dropped off, The Customer will be responsible for a penalty of an amount equal to the standard daily rate table for each day of delay until the delivery of the keys or until the disclose of the original notification of loss or theft by the competent Authorities. The penalty will be increased according to the rate table except in case of maximum damage.
Obligation and responsibility of the Customer:
The customer must refill the tank using the right fuel: infact, otherwise it is not specified, the vehicle has the full tank and must be dropped off in the same conditions; otherwise, in addition to the missing fuel (its cost will be defined by the Lessor's rate table), the Customer will be charged for the re-fueling service ( € 25,00 ).
The Customer is directly responsible for any damage due to the circulation and/or the custody of the vehicle, even in case of circulation of the vehicle against his will, and He is obliged to indemnify the Lessor from possible claims from third parts.
The Customer's responsibility extends to the cost of reparations, to the price of the rental (if not paid at the pick up), to possible amounts due to the pull and/or recovery of the vehicle and to the administrational costs faced for the management of any event or claim due to the damage caused to the vehicle or to the accident in which the vehicle is involved.
The vehicle delivered is always equipped with insurance policy for the risks of civil responsibility to third parties, for the deductibles established by the Italian law and in the terms indicated on the insurance policy.
The customer is responsible for the fines and any other charge due to the violation of the traffic code, or to other law dispositions or rules, for tolls, for parking costs and in general for any amount due to the rental of the vehicle (even for third parties) for all the rental period, and He must refund these amounts possibly anticipated by the Lessor, together with the legal fees, the postal fees and the administrative fees connected to the refund itself.
The amount of management of each administrative dossier is determined by the AG TRANSFERS rate table and the Customer gives authorization for this charge from now.
In order to protect the Lessor from risks of theft and fraud, satellite systems could be installed in Our vehicles, to reveal the position of the vehicle plus the speed and the driving behavior. The Lessor has the right to communicate this information to Authorities, Insurance companies, legal offices and Societies specialized in prevention of theft and accidents or to make this data used for any action to protect the Company.
The responsibility for fire and theft is conventionally limited (except in case of fraud or serious fault of the Customer or Driver, even a third part), for a maximum amount that changes depending on the category the vehicle belongs to, and it is called THEFT DEDUCTIBLE (TP). The amount of the deductibles are indicated on the AG TRANSFERS rate table and are different depending on the category the vehicles belong to. In case of theft and successive finding, the amount of the refund requested will be determined counting the daily rental price of the car until the vehicle itself will be released and dropped off, and anyway always considering the payment for possible damage (always in the limit of the theft deductible, TP). The total of the rental includes this condition of limited responsibility (T.P.).
The responsibility for theft and fire could be reduced or possibly eliminated (except in case of fraud or serious fault of the driver), by buying the optional "Zero Theft Deductible"(S.T.P.). In this case to the total will be added a daily surcharge for the integration of that option (S.T.P.), according to the AG TRANSFERS rate and the category the vehicle belongs to. The terms of the option S.T.P. are disciplined in the AG TRANSFERS terms and conditions of rental.
Either the option T.P. or the option S.T.P. are in any case agreements of limitation of responsibility and not of insurance nature, turn in favor of reduce or eliminate the refund due from the customer about the events described above.
In any case the Customer is always charged for the fuel current at the beginning of the rental, which level is specified in the contract.
The responsibility of the Customer in case of partial fires or thefts is determined according to what is expected in case of damage.
In any case of fire or theft, partial or total, the Customer is obliged to immediately report the event to the Authorities, and give the original or copy of the notification to the Lessor within 48 hours, collaborating with Him in the management of the legal action. In case of non-fulfillment of this obligation, any option of limitation or elimination of responsibility for fire and theft (T.P. or S.T.P.) won't be valid and will decay in case of total theft without the restitution of the keys of the vehicle.
The responsibility for damage, except the case of fraud or serious fault of the Customer or driver (even a third part) is conventionally limited in case of damage due to accidents, for a maximum amount that changes depending on the category the vehicle belongs to and it's indicated as "Damage deductible" (C.D.W.). The amount of the deductible is determined by the AG TRANSFERS rate table and changes depending on the category the vehicle belongs to. The total of the rental owns this agreement of limitation of responsibility (C.D.W.).
The damage deductible won't be applied to the Customer who shows the C.A.I. document (in Italian, "MODULO CID"), related to the accident, totally filled in by both the parties, in which is clearly showed the total responsibility of the counterpart. The Customer then will be charged only for the administrative fees.
The responsibility of the Customer for damage in case of accident could be reduced more or possibly eliminated , except in case of fraud or serious fault of the driver), by buying the optional "Zero Deductible for Collision accident - S.C.D.W."). In this case, to the total will be added a daily surcharge for the integration of that option (S.C.D.W.), according to the AG TRANSFERS rate and the category the vehicle belongs to. The terms of the option S.C.D.W. are disciplined in the AG TRANSFERS terms and conditions of rental.
Either the option C.D.W. or the option S.C.D.W, are in any case agreements of limitation of responsibility and not of insurance nature, turn in favor of reduce or eliminate the refund due from the customer about the events described above.
In case of accident the vehicle was subjected to, even if not damaged, the Customer is obliged to give communication to the Lessor within 24 hour from the happening, drafting and sending the report; in case of non-fulfillment of this obligation, any option of limitation or elimination of responsibility for damage (C.D.W. or S.C.D.W.) won't be valid and will decay even in case of delayed or incomplete communication.
For further information please consult the AG TRANSFERS RENTAL TERMS AND CONDITIONS.
Other options of limitation of responsibilities about damage to lights, crystals, tires, rims, wheels and interiors, plus damage caused to vandalism, can be covered by choosing to buy the option "FULL COVER". In this case to the total will be added a daily surcharge for the integration of that option (FULL COVER) according to the AG TRANSFERS rate and the category the vehicle belongs to. The terms of the option FULL COVER are disciplined in the AG TRANSFERS terms and conditions of rental.
Particular conditions about deposit, deductibles and options of limitation of responsibility could be applied for all the vehicles belonging to the M category.
Lessor is not responsible for the Customer or any other subject for damage due to any cause, including the economic prejudice to people or things in case of malfunctions, thefts, fires, car accidents, heart quakes, wars or due to force majeure.
The Customer is obliged to correspond to the Lessor:
A. the total of the rental, determined according to what is written in the contract about:
(I) type of vehicle; (II) duration of the rental; (III) mileage chosen (limited or unlimited); (IV) rate applied by the Lessor; (V) possible extra amounts due to the subscription of optional limitations of responsibilities (S.T.P., S.C.D.W., FULL COVER); (VI) Any other amount due to extra services chosen; (VII) Any other specific request asked by the Customer. The total amount must be paid under the conditions and the time expected by the contract;
B. The refund of any expense faced to recuperate the vehicle if not dropped off in the place arranged for any cause;
C.The payment of any penalty and fine for the violation of the traffic laws committed during the period of rental;
D. Any other amount due according to what the Contract establishes (e.g. refueling service, delivery service after hours, extras, administrative fees, management fees, penalties and other charges);
E. What is required for the refund and/or compensation and/or reimbursement referred to the responsibilities and obligations undertaken with the subscription of the contract;
F. An amount as penalty:
- in case of cancellation of the reservation beyond the terms allowed for the free one (free cancellation within 2 days before the date and time indicated on the voucher), equal to the 50% of the value of the reservation);
- in case of lacking of arrival ("NO SHOW"), equal to the 100% of the value of the reservation.
The customer who possesses a credit card gives the Lessor the authorization to charge on it any amount referred to the contract, either the one indicated on the contract itself or the one necessary to recuperate any kind of amount claimed by the Lessor to the Customer in relation to the rental relationship.
In case of break down or simple request of the Customer, the vehicle must be dropped off at the Lessor's Agency, who'll provide to the substitution of it, depending on the availability , with no extra charge and not considering the Lessor's faculty, from his incontestable judgment, not to grant the substituted vehicle in case of insolvency, theft, fire or serious accident of the rented vehicle, no matter what caused the event. The substitution will happen, regularly, with a vehicle of the same group or category; in case of not availability a vehicle belonging to a lower or higher group could be given, applying the reduction or the increasing of the amount according to the AG TRANSFERS rate table. In case of vehicles with 7 seats or 9 seats, the substitution will be made with a similar vehicle or with 2 vehicles, with no obligation of the Lessor.
The total includes the technical assistance and the emergency services 24 hours a day, except in case of breaks down due to malice, arson or fraud; in case of request of assistance the Customer is obliged to communicate any fact or circumstance suitable or useful to understand the nature of the malfunction, in order to facilitate a quick and rapid solution, and also to stay in the place in which the vehicle stands until the service is done subscribing the specific documentation.
Possible expenses to recovery or substitution supported by the Lessor, plus other possible expenses supported by the Customer in order to reach the Lessor's Agency to get the replacement vehicle, are always at the expenses of the Customer.
The rental relationship represented by the contract is ruled by the Italian laws.
For any kind of controversy between the parties the only one competent court is the one of the domicile of the Lessor.
RENTAL TERMS AND CONDITIONS
Obligations of the Lessor
1 – AG TRANSFERS SRL ( hereinafter called “Lessor”) delivers to the Lessee (hereinafter referred to as “Customer”) the motor vehicle that, unless otherwise indicated, has a full tank of fuel (the vehicle must be returned with full tank of fuel, otherwise we will charge the cost of the missing fuel, according to the Lessor's rates chart and a refueling service, € 25,00), has the triangle, the emergency jacket, tools, spare wheel and all necessary accessories and documents including the certificate of insurance (in certified photocopy inside the vehicle). The Customer, hiring the vehicle, recognizes that the same is in good state and suitable to use and also agrees that it has all the items listed above.
2 – The lessor agrees to reimburse the customer the amount he spent due to failure of the vehicle, if previously authorized by Lessor and justified by an invoice made to “Landlord” and owner of the vehicle whose data can be collected from page 1 of this rental agreement.
Obligations of the Customer
3 – The Customer is obliged to diligently conduct the vehicle (and all its accessories), in compliance with all applicable laws; to ensure its maintenance where required in relation to mileage, greasing, checking lubrificants levels, brake fluid and coolant, to proceed to sacrifice of any misdemeanor committed during the lease and to reimburse the Lessor for any other fee, to indemnify the Lessor from any claims made by third parties for damage they suffered in the goods transported or otherwise finding themselves on vehicle; the Customer acknowledges that he did not receive any real right on the vehicle and not being able to thus dispose of it either in the form of a pledge.
4 – The Customer agrees not to drive or use the vehicle, and not to allow and/or tolerate others to use or conduct: A)outside of the region, unless he has the written authorization of the Lessor; B)the transport of people or things; C)racing or speed tests; D)in excess of speed; E)for a purpose contrary to the law; F)if it is the person who provided the Lessor false information concerning date and place of delivery of the vehicle. The customer agrees not to allow in any way and in any case that the vehicle could be taken by people under the age of 19 years or over 75 years, or with no driving license valid in the State in which the vehicle is conducted. In any case, the Customer must diligently observe the rules laid down by the Traffic Laws.
5 – The Customer must verify the conditions of the vehicle in the moment he picks it up, and must drop it off in the same conditions. If the Customer, when he drops the car off, doesn’t verify the conditions of the vehicle together with a member of the staff, he accepts that the check will be done even in another moment, when he is not there, and he accepts the outcomes. If the customer drops the vehicle off outside the working time of the company, he must observe the instructions given him by the company, and he will be anyway responsible for the vehicle until the station will be open. In case the Company arranged with the Customer the dropping off of the vehicle in another place or station, the Customer will be responsible for it until a member of the staff will have taken it back.
6 – The Customer is obligated to compensate the Lessor for any damage occurred to the vehicle for any reason. The responsibility of the Customer is, however, limited to the deductible in case of accident, established by the tariff, which claims to have read, in force at the time of signing this contract, if the damage occurred without him having violated any of bonds, and contractually assumed, however, without fault. In any case of accident occurring without colliding with another vehicle the Customer is obligated to compensate the Lessor for any damage occurred to the vehicle and for subsequent replacement with the subject of this contract. In case of negligence and/or violations of the Rental General Conditions and/or of the Traffic Laws or in case the vehicle is used for a purpose against the law , the Customer corresponds fully for the damage. Any other damage to the vehicle will be fully indemnified by the Customer, provided it proves that the damage is attributable to chance to force majeure. In any case are not insurable: the underside of the vehicle, the mechanical parts, the glasses and the mirrors, the interior upholstery, and the damage or loss of the documents and keys of the vehicle. Therefore, the Customer agrees to pay the full amount of the relief provided for each vehicle before the rental, as a deposit. This amount (deposit) will be returned at the end of the rental (see point 18) if the vehicle will be returned intact and undamaged. In case of accident, the Customer will be charged for damage sustained by the vehicle and also an amount according to our official rates equal to that which was due if the rental had been continued for a period equal to the time required to perform the repair (this period will be determined according to the tables of ANIA in force at the time of delivery). The price of the spare parts, bodywork and pulling are intended to be the same of the price lists of the supplier.
7 – If the Customer accepts and subscribes the option SCDW ( SUPER COLLISION DAMAGE WAIVER), his responsibility is eliminated providing the damage is due to the collision with another vehicle. Therefore, the Customer must give the Company the document “Modulo Cid” that certifies the collision, together with all the piece of information of the counterpart. In case the Customer drops off a damaged vehicle and omits or refuses to fill in the denounce about the accident or doesn't hand the documents required (Modulo Cid), he must be considered responsible of fraud. If the damage is deliberate, fraudulent, due to malice, arson, and negligence, the damage is not covered by the additional insurance, and the Customer is obliged to refound the Lessor for the damage caused to the vehicle. The SCDW doesn't cover the damage to headlights, mirrors, glasses, tyres, rims, wheels, underside of the vehicle, interior parts and upholstery. Any information about the rates of the extra insurances could be given by Our staff directly at Our offices.
8 – If the Customer accepts and subscribes the option STP ( SUPER THEFT PROTECTION), his responsibility is eliminated providing he hands the keys of the vehicle and the denunciation complaint by the police.
9 - If the Customer accepts and subscribes the option FULL COVER, in addition to what the SCDW and STP covers, His responsibility is eliminated even for damage to headlights, mirrors, glasses, tires, rims, wheels, underside of the vehicle, interior parts and upholstery, as well as damage due to vandalism, always providing this piece of damage is recorded by the denunciation to the competent Authority.
10 – If an accident happens, the Customer undertakes: A)to inform the Lessor, by telephone or other means, transmitting within 24 hours after the accident a detailed report of it on the documents he finds inside the vehicle (Form DIC/Modulo Cid); B)to inform the nearest police authorities and competent obtaining a copy of the report to be forwarded to the rental office within 24 hours; C)to fill the accident report (Form DIC/Modulo CID), in its entirety, signing it and to have it signed by the other part, taking note of the names and addresses of the parties and any witnesses, the number plates of all vehicles involved, the data related to insurance and ownership of such vehicles; D)to give the landlord any useful information; E)to follow the instructions that will provide the Lessor with regard to custody and/or repairs of vehicle. In case the Customer didn’t fill the declaration of friendly incident in every part together with the report compiled by the Police Authority, the Customer remains liable for all damage and is required to pay such damage as well as the amount to what would have been payable if the rent had been continued for a period equal to the time required for the execution of the repairs (according to our official rates equal). The Customer is obliged to pay the damage in the event of an accident even if potentially active, if He doesn't communicate all the information of the counterpart: number of driving license, driver’s personal details, vehicle type and registration number, policy number, dates and any kind of information. The Customer is also obliged to pay the fee for the document procedures.
11 - In case of Theft of a vehicle endowed of Block System Antitheft, if the Customer doesn't hand the Company the two keys (the Block System one together with the ignition key)He's obliged to refound the Lessor for the whole real value of the car.
12 – The Customer agrees from now to the charge of all the amounts that must be due, directly or indirectly, under the rental, even after the invoicing of the corresponding done by credit card, cash or any type of way of deposit given as warrantee (debit card, bank transfer etc.). Any kind of controversy about the charges could be advanced only after their payment, and anyway not later than 30 (thirty) days after the receiving of the invoice related. The Company is not obliged to give any receipt or invoice for reparations other than its own invoice.
13 – The Customer shall return the vehicle and the keys to the place and within the prescribed date and time or otherwise as soon as the Lessor requests it, with the same accessories and in the same state in which it was received. The Lessor reserves the right to charge the Customer the costs for any damage not noted upon retour of the vehicle until 30 (thirty) days after the delivery of the same. If the vehicle shouldn't be returned to the Lessor by that date agreed, the Lessor may retake possession of vehicle at any time and in any way, even against the Customer's will, and the latter will be obliged to refund the expenses incurred, unless further actions.
The landlord in this case is exempt from any responsibility for any items that the Customer has left inside the vehicle.
If the Customer gives the car back before the day of the end of the contract, the Company doesn’t have to give him any refund.
14 – For the sole purpose of insurance, failure (and unmotivated) return of the vehicle, duly reported by the Lessor to the Competent Autorithy, will involve elapsed 6 (six) months from the said complaint, the equating of compensatory protection in the event that total theft.
15 – The Customer shall pay to Lessor, at his request, the rate per kilometer and the time rate (specified in the contract), the charge due if the vehicle is dropped off in a different station, the VAT in force at the close of the contract, the amount necessary to fill the tank as well as special rates provided to cover vehicle damage, theft and fire coverage, personal insurance, the burden of Airport (where applicable), service charges for vehicles, deductibles for damage and theft, fire damage, refuel service. The mileage rate is determined by reading the odometer. The Customer is required to periodically check its working and undertakes to let the Lessor know its flaws immediately, and to follow the instructions He will be given. If at the time of delivery, the odometer is tampered or broken, the rate per kilometer is determined based on a distance of 150 kilometers per day. The term “day” defines a 24-hours period or fraction thereof, starting from the moment in which the vehicle was delivered to the Customer, unless the tariff does not provide otherwise. For all rentals starting at an Airport, the Lessor will apply Airport charges calculated in percentage on the entire rental amount, including any extra and not including fuel and taxes. If the Customer drops the vehicle off in a different place from where the rental started (with prior permission of the station), a surcharge will be applied.
16 – Who stipulates the rent on behalf of a third part, He's is liable with those of full compliance with the obligations contained in the rental agreement. The Customer is liable for acts and omissions of any person that leads the vehicle.
17 – In case of fire or theft of the vehicle the Customer is obligated to report the matter to the Police and to deliver to Lessor certified copies of the complaint. In this case the rental is due until the date of delivery of a copy of the complaint to the agreed rate at the beginning of the rental, or to the official rate in force if the complaint is delivered after the expected date of return, plus the total cost of fuel of the vehicle. Together with the copy of the complaint, the Customer must return the Lessor any key and the command of the vehicle antitheft device. If he doesn't, the Landlord will be entitled to require payment of a sum equal to the entire value of the vehicle. To determine the value of the vehicle the Company will refer to the value of it as shown on the magazine "Quattroruote", at the moment of the event. In case the theft happens in the first 6 month the car as been bought by the Company, the value will be determinate by the new rate table. The Customer therefore undertakes, upon request of Lessor, to pay the amount predicted. If the appropriated box of this rental agreement (insurance STP) is selected, the customer will have purchased such insurance theft deductible and will enjoy the reduction of the theft deductible (point 8). If such insurance is not purchased, the Customer will be charged for the whole theft deductible. In the event of total or partial theft or fire, the relief will be retained in full.
18 – In case of cash deposit, the amount will be returned within the next 7 (seven) working days after the dropping back of the car, after the washing of the vehicle and any technical check, by bank transfer. The taxes for the foreign bank TRANSFERS are charged on the Customer's deposit, and their amount is € 10,00. In case of credit card deposit, it will be unlocked after the same checks, 48 hours after the delivery of the car to Our station.
19 – Exemptions, Exclusions, various disputes: Lessor shall not be liable to Customer or any other person for damage of any kind, including economic damage to people or property due to damage, theft, fire, accidents, earthquakes, wars or acts of God. Any property left in the vehicle is considered abandoned and the Lessor is not obliged to keep them or return them.
20 – The payment of the whole amount of the rental must be paid at the beginning of the hire. No refund will be given for 'No shows', early returns or voluntary down-grades of booked vehicles. At the end of the rental, Lessor is authorized to issue the invoice of the hire, except for the invoice of damage.
21 – Vandalism: unless the Customer had bought the FULL COVER policy, any kind of damage result of vandalism, done during the period in which the vehicle was in possession of the Customer, shall be credited by the latter, which must proceed to refund.
22 - Atmospheric Events, natural disasters, riots: any kind of damage due to atmospheric events, natural disasters or riots are not covered by any policy and the Customer is always responsible for them;
23 – Any dispute between the parties may review only the Court of the domicile of the Lessor.
24 - The Italian text of these General Conditions shall prevail, in case of diversity, the English text, because it is assumed that it expresses the exact intention of the parties.
Protection of personal information
Please read carefully the following communication about the treatment of your personal data.
Legislative Decree 30/6/2003 n. 196 "Code concerning the protection of personal data" warrantees the treatment of personal information respecting the fundamental freedoms, besides the dignity of people, with particular attention to privacy and personal identity.
This decree provides that the person whose data are collected receives all the information about the purpose and the method of their treatment, and he will be requested to accept the treatment of some of his data.
In the note attached below, requested by the regulations, we give You all the information about the goal and other methods of treatment your personal data will be submitted to.
We invite you to read and sign the consent of the treatment, together with the contract of rental (or the Autolease delivery document) and its general conditions, so that we'll be allowed to continue the treatment itself.
NOTE FOR THE USERS
This note, issued relating to the article 13, Legislative Decree 195/03, refers to the treatments that AG TRANSFERS S.r.l. uses about the information collected during the drafting of the contract for the rental of cars, vans or, subsequently, during the execution of the contract itself. The collected data will be treated under the respect of the decree shown above, and the privacy that characterizes AG TRANSFERS's activity.
The treatment will occur by the papery gathering of personal data and the subsequent intake of them, by local terminals, in the AG TRANSFERS general system, endowed with a computer safety system based on selective codes of access and kept in settings always under control.
The treatment consists on the communication of all the data, or part of them, to other parties of the AG TRANSFERS group, such as external corporations or offices appointed, based on the role they have in the management activities, including companies for risk or fraud reduction, banks, or Credit cards companies indicated for the payment.
The conferment of personal data is obliged and the failure to provide such information or consent to the treatment, including that referred to extra drivers, won't allow AG TRANSFERS S.r.l. to draft the contract.
The agreement to this specific treatment is optional and we invite you to sign the specific field in the contract (or in the Autolease document) if you decide to accept this information.
In relation to the treatment, you'll be able to benefit of the rights of the article 7, D. lgs. 196/03, reported following:
1. The person concerned has the right to have confirmation about the existence of his personal data, even if not already registered, had to have their intelligible communication;
2. The person concerned has the right to obtain information about:
a) the origin of his personal data;
b) the purpose and the modality of treatment;
c) the logic used in case of treatment by electronic tools;
d) data of the holder, managers and representatives (art. 5, clause 2);
e) the people whom his personal data will be communicated or people who could have access to them in quality of official Estate representative, manager or individual in charge
3. The person concerned has the right to have:
a) the update and/or the upgrade of his personal data, plus their edit;
b) the cancellation, the modification in anonym form or the lock of the treated data in violation of the law, including those whose retention is not necessary referring to the purpose they've been collected or subsequently treated;
c) the attestation that the operations showed at points a) and b) had been communicated, even referring to their contents, to the people who the data had been communicated or spread, except the case in which it is impossible or it requires an disproportionate effort compared to the right protected.
Finally, We also inform You that, to protect AG TRANSFERS and its Customers from theft and fraud risks, satellite devices could be installed in the vehicles in order to locate the position of the vehicle itself, the speed and the driver's behavior.
These data can't be consulted by any other subject but AG TRANSFERS, to the extent strictly necessary, only in case of theft or not-dropping off of the car, according to the terms prescribed, as well as accidents or abnormal occurrences.
The chance of direct access to these data by AG TRANSFERS is excluded out of the cases already mentioned, or outside the agreement established.
Following communication, AG TRANSFERS could implement the treatment of these data and reserves the right to communicate them to legal Authorities, Insurance Companies, law offices, and societies specialized in prevention and management of thefts or accidents, or to use or make their contents used for any action or for its own tutelage.
The holder of the treatment of this disclosure, in case of drawing of the contract, is AG TRANSFERS S.r.l., together with the affiliate indicated on the contract.
AG TRANSFERS has always offered a high quality service and an organization that makes the Customer feel very comfortable and at first place.
Here on this page You can find the answers to the most common questions asked about the rental of cars for the short period.
1. What are the requirements necessary to rent a car?
In order to rent a car by AG TRANSFERS We need:
- 19 years old and driving license owned for at least 1 year (for ages between 19 and 25 years old (Young driver) will be applied a daily surcharge of € 15,00) ;
- Driving license (type B) valid in the Italian Country (in case of foreign driver it won't be necessary the international driving license);
- A deposit via credit card (Visa, Mastercard), debit card, charge card or cash. For the modality of restitution please consult the "Rental general Conditions";
- Identity documents (Identity card, passport and fiscal code in case of Italian customer or with Italian residence);
- Payment of the rental at the moment of the drafting of the contract.
2. How is the rate established?
The rates are established according to the category of the vehicle chosen, the duration of the rental, the mileage selected, the extra insurances bought and to the seasonality.
3. What do the rates include?
The rates include:
- the days of the rental;
- the mileage chosen;
- VAT (22%), taxes and airport fees;
- basic insurances (reduction of responsibility with deductibles).
4.What do the rates NOT include?
The rates don't include:
- The missing fuel (in this case, in addition to it will be also applied an extra surcharge for the refueling service);
- Extra mileage in case of limited mileage;
- Any cost derived from the rental (fines, tolls, damage).
5. Is the fuel included in the rate?
Generally all Our vehicles are always rented with the full tank of fuel and the Customer must drop the car off with the same level of diesel/petrol.
6. In which conditions is the vehicle delivered?
AG TRANSFERS always offers to its Customers the specific vehicle indicated in the contract, clean and in good estate. It will also be endowed of all the tools and the documents that belong to it.
7. How must the vehicle be dropped off?
The vehicle must be dropped off within the terms established in the contract, anyway according with the Agency permission, it could be possible to protract the rental and pay the extra days at the moment of the effective drop off (a day of rent is calculated considering the 24 hours, and the maximum delay allowed is 59 minutes, always considering the working time of the company). The vehicle must be dropped off in the same conditions and with the same equipment it had been delivered to the Customer. The vehicle must be as clean as possible in order to allow its check out and an immediate next rental; the Customer will be charged for any special cleaning service (in case of dirty upholstery for transport of animals or any kind of particular load or cargo).
8. Is it possible to drop the car off in another city or in another agency different from the one of pick up?
It is absolutely forbidden to conduct the vehicle outside the island.
However, with the authorization of the Company it will be possible to drop the vehicle off by the Sicilian Airports of Palermo (Airport Falcone e Borsellino - Palermo/Punta Raisi) and Trapani (Airport Vincenzo Florio - Trapani/Birgi), under the payment of an extra surcharge.
For any other information about the rental You can always contact Us by mail or calling the numbers 0039 095 349330/+39 348 5583296: Our Staff will always be available to clearly answer Your questions and help you!